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Customer Care

Botanical guidance and order support

Our greenhouse team reviews window orientations, soil aeration needs, and package statuses every weekday. Reach out with plant care questions or delivery updates.

Direct Desk

Diagnostic assistance and tracking

Submit order details or describe light exposure issues in your apartment. We verify substrate moisture levels and transit timelines within two business hours.

Service Pledges

Direct care benchmarks

2 hrs

average weekday reply

14 days

alive and thriving guarantee

48 hrs

dispatch from climate facility